8X- PC Word 2016 - CWYW Addon compatibility issue

I am using a PC, Endnote 8X is working perfectly on Word 2010 in my workplace. However, in my laptop I purchased Word 2016 (no downgrade option), which never accept the add-on file of CWYW of Endnote. I read previous posts from this community members regarding the same and I found promises that Endnote is working on upcoming update since Jan this year!

I am wondering if that update was released ever since!

Please help


EndNote X8 does work with Word 2016.

You can using the following steps to troubleshoot getting the two programs connected.


If the steps from our website do not resolve the issus then:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1


Thanks Tony for your answer! 

Unfortunately, all steps mentioned in the link did not fix the issue! Therefore, I contacted the IT support that you kindly provided and hoping they will help soon.