8X- PC Word 2016 - CWYW Addon compatibility issue

EndNote EndNote General
1

I am using a PC, Endnote 8X is working perfectly on Word 2010 in my workplace. However, in my laptop I purchased Word 2016 (no downgrade option), which never accept the add-on file of CWYW of Endnote. I read previous posts from this community members regarding the same and I found promises that Endnote is working on upcoming update since Jan this year!

I am wondering if that update was released ever since!

Please help

Thanks 

2

EndNote X8 does work with Word 2016.

You can using the following steps to troubleshoot getting the two programs connected.

https://support.clarivate.com/Endnote/s/article/EndNote-X7X8-Windows-Install-Word-CWYW-Toolbar?language=en_US

If the steps from our website do not resolve the issus then:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

3

Thanks Tony for your answer! 

Unfortunately, all steps mentioned in the link did not fix the issue! Therefore, I contacted the IT support that you kindly provided and hoping they will help soon. 

Appreciated!

Badr