Endnote CWYW not working with Word 2016 on Win10

Hi all,

I recently encountered a problem with endnote CWYW (word 2016 on win10). When I clicked “insert citations”, it wouldn’t automatically switched to word, and no citation was inserted. Sometimes it gave a message saying “The operation completed successfully”, but sometimes it didn’t.

I just started to have this problem today and everything had been working smoothly for almost a year.

Does anyone have any idea?

Thanks a lot in advance,


Sorry I forgot to mention, the endnote version is X7.4, which should be the most updated version.

Suggest you bypass the forum and contact tech support:

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