Activate / Upgrade Endnoteweb


I bought 2 months ago via institutional account Endnote X5. As I got a training two days ago I started endnoteweb (also via institutional account)… I now want to transfer from my web account to x5.

But as I was told by the programe my activation is not possibile and I should contact techn. support.

I tried it several times. Still not possible (always via institional web of the university)

What can I do?

Why Isn´t it possible?

Best Regards


There are issues with Proxy Servers and firewalls being set on your computer that can block this from registering. You may want to check that your [Internet Options /  Connections / LAN Settings (on PC)] or [Apple menu / System Preferences / Network / Advanced / Proxies (on Mac)] have nothing checked. This is including, “Automatically detect proxy settings”.

Also check that you have as the address and your EndNote Web user name and password in your EndNote Preferences / EndNote Web settings.

But you shouldn’t need to activate your EndNote Web account through EndNote X5 to transfer references from the Web to EndNote.

The activation allows you to transfer up to 1 gig of file attachments to EndNote Web with your references. If you want to just transfer your references from EndNote Web to your current EndNote X5 library, you can do this by going to Tools / EndNote Web and providing your EndNote Web user name and password if asked.

If you continue to have the issue, you should contact Technical Support as they can do more troubleshooting for you.