an error occurred while reading serialized data

EndNote EndNote How To
1

i keep getting this message when i insert citations into the document.  i can

insert the citation into the document but its not making a bibilography at the bottom

of the document…  how do i fix this

2

I have the same error…

3

Hello, tmarien:

First we need to do some troubleshooting. Does the same issue occur if you insert into a new, blank document? If not, please follow the steps in the URL below on your original document:

http://endnote.com/kb/81143

This will clean up the document’s encoding.

If that doesn’t work, please either reply back or, even better, contact our support team.

4

Also make sure you are using a style that includes a bibliography? 

5

I have just come across the same problem It occurred after a troublesome sync with EndNote Web which duplicated all my groups - but all groups were empty … I have since deleted all the empty duplicate groups and both my desktop & web libraries seem to be synced ok.

Anyway, everytime I try to insert a citation in my document now,  I get the same error window with same message.

I have tried inserting a citation in a new blank doc.

The same message and lack of formatting - ie no reference list and no formatting into a citation number.

Your last post suggested what to do if this DIDN’T happen in the new doc.

What do you suggest if it DOES, please?

ian

6

Exactly the same problem here. Using Endnote X7 and Word for Mac 2011. Can’t use Endnote in existing documents or new documents. Please help.

7

I also had the same error, whenever I try to insert a new citation, it doesn’t matter if in a new or a current document. I think it all only worked once, when I had just installed Endnote X7 and CWYW. Mac Os X 10.6.8 and Word 2011.

Please, some advice would be great!

Daniel Gotz

8

I have found this: http://kbportal.thomson.com/display/2/index.aspx?tab=browse&c=&cpc=&cid=&cat=&catURL=&r=0.7558979

I followed the steps there and it worked!

Thanks anyway,

Daniel Gotz.

9

Was that this one? http://endnote.com/kb/110483  (as unfortunately you can’t just cut and paste the url).  

10

Yes, that’s the link I tried to post!

Thanks for correcting me. I am new here, didn’t know about this.