Aplication failed during request deserialization

Hello, I´m using CWYW in Microsoft Office Word 2010. I´d been colecting refereces for my bibliography for 3 years and now with more than 100 refferences I can´t finish my work because CWYW has crashed: when I try insert a new refference appears this message: Aplication failed during request deserialization: not well-formed (invalid token) at line 2, column 151444, byte 151553 at /prod/products/endnote-webapp/ENW-3.15.1/ro/release/thirdparty/perl/lib/site_perl/5.8.6/i686-linux/XL/Parser.pm line 187. Then the refference appears as temporary citation between { } in the test. There is any way to fix it?

It is possible that your document has corrupt field codes in it.  We have a FAQ on our web site that gives the steps to remove all of the field codes and clean up the document.  You should first make a backup of your Word document and then follow the steps in the FAQ at:


Lot of thanks, I really appreciate your diligence on this aswer. I has just followed the FAQ. Now, I understand that I should reinsert all the references in the document by the usual way to format it, isn´t it?

After you follow the steps you will click Update Citations and Bibliography and then may have to resolve the citations via the Select Matching Reference window.

Please see our website for more information on that process.



the link page of the solution is not avaiable now. 

I have faced with the similar issue. the error is " Application failed during request deserialization:

reference to invalid character number at line 2 , column 417 , byte 456 at /opt/reuters/apps/enw/ro/release/thirdparty/perl/lib/site_perl/5.8.6/i686-linux/XML/Parser.pm line 187" 

How to address this?

I have faced with similar problem, it says " Application failed during request deserialization** :**

reference to invalid character number at line 2 , column 417 , byte 456 at /opt/reuters/apps/enw/ro/release/thirdparty/perl/lib/site_perl/5.8.6/i686-linux/XML/Parser.pm line 187"

How can I address this?

You would want to try the steps mentioned.


If this does not resolve the issue then Please contact Technical Support directly:

1-800-336-4474 option 4 then 1



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