Can't install CWYW for Word 2011 with new EndNote X5

New machine (Macbook running Lion) and now new Word (2011, 14.0.0) and EndNote (X5).

No sign of EndNote after following instructions. Each time I tried the Customizer, it allowed me to check the box, and then tried to find an alternate path to Word. I kept clicking through and locating Word. It would say it was done, but then there would be no submenu in Tools, and when I opened the Customizer again the box for CWYW would be unchecked.

I then tried the manual copy solution, but the .bundle file was already in Start-Up in Applications: Microsoft Office.

I then tried reinstalling EndNote. Nope, same problem.

I tried restarting each program, the machine, everything. Word 2011 just won’t recognize the .bundle in its startup folder and I can’t get CWYW to load.

Arg! I need it!

Any suggestions?


It sounds like you’ve tried the usual tips so I would recommend contacting technical support at

 - Mathilda, the EndNote team