i suddenly can’t open any Endnote reference library files on Mac version of Endnote X6. However, Windows version of Enndnote X6 don’t seem to have this problem. I even tried to install a trail version fo Endnote X7 on my mac but it still doesn’t work…
May I ask why this is happning and what’s the solution?
(using Mac OS X 10.9.1 on iMac)
I’m sorry this is happening. Have you tried the recover library command in EndNote? Click the tools menu and recover library. A copy of your library will be renamed to libraryname-saved once the recovery process is complete. Next, try opening the library. If this still doesn’t help, you can send the library to us to take a look at. Call Technical Support at 800-336-4474 at the prompt press 4, then select “ResearchSoft Products”.
Also, if you are opening your library from a Dropbox folder, this may cause file corruption.
Hope this helps,