I have a library that can be open in WIndows but unable to open in Mac OS X.
The error message is: The document “XXX.enl” could not be opend.
I tried the recovery tool but unable to recover the library in Mac OS X.
May I ask why I have this error and how to fix it?
Can the Endnote developer team kindly advise on this issue?
Not from the endnote developer team, but did you move the library, or is it the exactly same library and you are certain the library isn’t left open on another machine. – finally is it on a cloud drive or a local network or hard drive?
but if you want the tech support people to help, I suggest you should go to www.endnote.com/support and ask them directly.