Library cannot be opened?

I have an Endnote X2 windows library that my trial version of Endnote X5 for the Mac will not open.  I get the error message “The document “library.enl” could not be opened”.  I see an associated library .DATA folder.  Suggestions?

Make sure you transferred the library between computers using the Compressed Library method outlined here:

If you have properly transferred the library, you can try recovering it by following the steps found in this article:

If the problem persists, I would suggest contacting Technical Support directly:

Jason Berman
Technical Sup Rep RS

Thomson Reuters

Phone: +1 800-336-4474

Thanks, Jason.   I had to use the recovery tool.  Sorry to be so long in responding.  Start of the semester and all.  

This does not work in my case. I had to send it to the center. But now this issue has reappeared.