Citation - wrong format - have tried everything in vain!

Hi All,

I’m relatively new to Endnote and have read the guides and forum extensively. Despite trying everything I cannot solve this issue:

When I insert a citation (Endnote X9, windows, using MSWord)  it appears as {Author, year, #1} for example. I would like Vancouver style referencing.

I have tried - insert formatting is ON, endnote toolbar on MSWord shows style as Vancouver, Endnote itself set to Vancouver, Cite while you Write - format bibliography - also set to Vancouver.

I have tried closing word and endnote and re-opening. 

None of the above has made any difference and my citation format remains as per the example above. Please help!! 

Alex