citations numbered incorrectly

My second citation keeps being labelled as number 1. The first bracketted citation is changed to number 1. How do I fix this?

Okay, this is a different problem.  Usually this happens if you have inserted a citation into a textbox (say you inserted a figure into a text box and and then a citation in the figure legend?).  

See this article

Also, here is a fix for converting textboxes to frames in more recent word documents not mentioned in the article.

The trick is to use a frame instead of a textbox.  Here is the simplest way to insert a frame in Word 2010/2013.  (Just to note that this “feature” also affect words ability to include figure titles in tables for those of you who are working on long documents with tables of figures and tables of tables).