Cut and paste causes lock up

EndNote EndNote How To
1

Hi,

I am experiencing an ongoing problem when trying to cut and paste (to a new location in the same document) a paragraph of my work which contains Endnote citations.

The cut works fine and the paste appears to (ie the text appears at the new location) but my cursor turns into a blue circle and won’t finish whatever it seems to be doing.

I can still use the computer to do other things (ie get out to the internet) but I can’t do anything within the Word.doc.  I have to go to Task Manager and end the task which means I lose any unsaved changes.

This only happens when the paragraph contains Endnote citations.  This is really frustrating and I would appreciate guidance on how I can move paragraphs in my work without this glitch.

Thanks.

2

What version of EndNote are you using? What version of Mac or Windows? Is the EndNote library open while you’re cutting and pasting?

Have you tried:

  1. Using a new MS word doc and testing if cutting and pasting causes the same problem. You might use a specific section of text;

and

  1. unformatting the citations, 2) cutting and pasting the sections, then 3) formatting the citations?
3

Hi,

thanks.  I’m using Windows 8 and Endnote X6.

Not sure what you meant by ‘unformatting’ then ‘reformatting’ the citations ??

4

Thanks for the info. BTW there’s an update for EndNote X6 – so have you updated your software?   Go to the EndNote toolbar, select Help > EndNote Program Updates.

To unformat citations, make a backup copy of your document as a precaution then locate the EndNote tab in the MS Word ribbon, click “Convert Citations and Bibliography” then click “Convert to Unformatted Citations” – see attached image.

convert to unformatted citations.gif
convert to unformatted citations.gif796×261 20 KB

5

What version of Word.  I don’t see X6 as listed as Word 2013 compatible?  http://endnote.com/en/requirements – although the online version can handle it.  

6

Thanks so much - will try and let you know.

7

Hi,

I am using Word 2010.

8

Have you gone thru the steps that CG outlined above (or below depending on your forum setup)? If this is still not solved I highly recommend you contact tech support by phone on Monday.  Without looking at the document, I doubt we can help. 

9

Thanks - this worked!:smiley: