I have a user that is having constant crashes with Endnote X5.0.1 and Word 2003 on Windows 7 64-bit. This user has both Word 2003 & Word 2007 installed (and completely switching past Word 2003 is out of the question…). But he’s finding Endnote to be completely unusable at the moment.
At least up until this week, it had been working fine. I’m not sure what happened, but now Endnote locks Word up pretty regularly and if autorecover doesn’t recover the files, the user can lose lots of work. (I have suggested saving more often, but it’s hard to change old habits.)
The user is already pretty grumpy about even having to be on X5, as his XP computer had Ofrfice 2003 and EndNote 8 and “worked great for years”. I only recently (Decemberish?) convinced him to go to EndNote X5 as he had been having lots of trouble with EndNote 8, Word 2003/7 & Windows 7 64-bit. Is there anything I can do to make EndNote X5 more stable? Is this a problem that TR is aware of and working on?
(Also, as a side-note, I managed to type my username wrong… is it possible to change it to ‘raithjr’ rather than ‘riathjr’? My name being spelled wrong isn’t a bit deal, but I couldn’t find a way to change it on my own (or delete and recreate the account on my own)).
Thanks in advance…
Edit:// As a note, My user said that the problem occurs for him when he copies a block of text that has an Endnote citation in it and pastes it elsewhere, which is what someone else above mentioned. I’m testing with a new document now, but as I am not a user of EndNote, I might not be meeting the right conditions.
Edit2:// One thing I’ve noticed is that, with a new document, I can insert random citations from the user’s EndNote library fine. I can cut/paste the paragraphs just fine. When I try to do the same with the user’s Word file that he has been having trouble with, copying and pasting takes an extra long time. I also start seeing progress bars from EndNote which mention “assigning hyperlinks”. The user’s document has many more citations than my test file. Just now, I went to cut/paste a paragraph in a different order and Word has frozen. I see a message that says: “Server busy. This action cannot be completed because the “[file.doc] - Microsoft Word” porgram is busy. choose “Switch To” and correct the problem.” There are three options: “Switch To”, “Retry”, and “Cancel”. The first two do nothing; ‘Cancel’ brings up a box that says “c:\program files (x86)\endnote X5\Endnote… Call was rejected by callee.”
It almost seems as if the little right-click menu that Word 2003 brings up when you’ve copied text to paste it somewhere else is causing the lock-up.
Per the suggestion above, I’ve checked the “Open EndNote when starting Word” and “Close EndNote when leaving word” boxes in the EndNote preferences in Word. While I still see the “Assigning hyperlinks” progress bar that holds Word up for a second or three, I haven’t been able to make it crash yet. I don’t believe the problem is fixed, but if this can let the user work, we can handle it for now.