Word Keeps Crashing

EndNote EndNote General
1

I’m a long-time user of EndNote.  I recently upgraded to X5 and am having a recurrent problem.  Whenever I cut and paste a sentence including an EndNote citation, I get stuck in a loop between Word and EndNote.  

EndNote returns a message that “This action cannot be completed because the ‘<File NAme> - Microsoft Word’ program is busy.  Choose ‘Switch To’ and correct the problem”

Options are “Switch To…”, “Retry”, and “Cancel”.  None of them does anything and Word is frozen.  

To get out of it, I have to force a shut down of Word.

Any solutions?

I’m using EndNote X5 and Word 2010 on Windows 7 x64.

Thanks!

3

Thanks for the reply!

I upgraded from X4.  I suppose it is possible, although as far as I can tell, X4 is no longer seprately installed.  If this were the problem, is there something I should do?