End note crashes when compiling master document

Using end note x4 and Microsoft word 2010 when I compile my separate chapters into the master document all the references remain after each chapter at not at the end. If I try to update citations then word and end note freeze and if I open endnote the updating cancels in word and nothing changes. How can I merge the references into one list at the end successfully

In both resources I found, you should first save each document with unformatted citations before combining the chapters.  

See Youtube at https://www.youtube.com/watch?v=vZBeAuMxxQ4

or a short summary at the University of Toledo library’s site  at


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