EndNote (bld 7072) has stopped working error

Hi. I have a problem on opening my EndNote X7.

The detail as below:

Problem signature:

Problem Event Name: APPCRASH

Application Name: EndNote.EXE

Application Version:

Application Timestamp: 519185bb

Fault Module Name: mfc100u.dll

Fault Module Version: 10.0.40219.325

Fault Module Timestamp: 4df2e0e6

Exception Code: c0000005

Exception Offset: 00249019

OS Version: 6.1.7601.

Locale ID: 3081

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Can anyone please kindly help?

Much appreciated. Thank you.


I’d start troubleshooting this issue by installing the most recent update patch for EndNote X7, which is version X7.1:


Direct download link:


Best Regards,
Jimmy M.
Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support