I am about 2 weeks into the trial period and was convinced to purchase X7 until…yesterday. I am so frustrated and have an important deadline. X7 keeps crashing and when it does often the only recourse is reboot (task manager doesn’t work). Following a crash the library is ) bytes and useless. I am using EndNoteWeb also. I have started numerous new libraries and imported old lib into it or synched to online. No joy. It will immediately or eventually crash. I’ve back up old libraries and exported too. When I eventually get crash the library will be zero bytes and lost. Must start new library and synch with online. As soon as synch is done and all looks good, crash. It does seem to work with “bogus” libraries but not my main one. The main one is fine online and on iPad. I have a number of PDFs stored. I can work with Cite While Writing using EndNoteWeb but not Endnote. There are a number of reasons while I want to purchase and use EndNote however. I suspect that some pdf in the database of 2500 references might be a problem but I cannot keep the program stable long enough to do some exploring. Also I uninstalled and reinstalled. Nothing. I’m so frustrated. I was going to recommend a purchase for the entire department but I don’t know if the program is trustworthy. Error message is below. Please help.
Problem signature:
Problem Event Name: APPCRASH
Application Name: EndNote.exe
Application Version: 17.0.0.7072
Application Timestamp: 519185bb
Fault Module Name: PDFNetC.dll
Fault Module Version: 5.1.0.0
Fault Module Timestamp: 4c915750
Exception Code: c0000005
Exception Offset: 0005bd78
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
That sounds terrible, and definitely not typical! Considering your deadline, I suggest you contact our Technical Support as soon as possible for real-time troubleshooting. http://endnote.com/support/contact-support
My suspicion is that this has to do with a PDF in the library you’re opening. To test that, please navigate to the place where your library is saved, and find the library’s .data folder. Inside this folder will be another folder called PDF. If you temporarily remove this folder – say, place it on the desktop or something – are you then able to open the library, and the program?
I was having the same problem. I moved my PDF folder to my desktop, and Endnote x7 was able to open. However, I can no longer open my attached pdfs when I click on a reference. How do I find which pdf is the problem so I can move the folder back and reassociate all those attached files?
That’s where things get tricky. Somewhere in there will be a damaged one that is unreadable. There’s no one easy way to check your PDFs en masse. The best recommendation is to open each one with Adobe and see it can read the file and allow you to scroll through it without errors.
I realize that if you have a large number of attachments, this is incredibly time-consuming, and I sincerely apologize for that.
I have had a similar problem with two libraries now. Certain references (with PDFs attached) crash if you so much as click on them. I am using X7 Build 7212. This is causing serious problems. Please help!
Problem signature:
Problem Event Name: APPCRASH
Application Name: EndNote.EXE
Application Version: 17.0.1.7212
Application Timestamp: 51e868ea
Fault Module Name: PDFNetC.dll
Fault Module Version: 5.1.0.0
Fault Module Timestamp: 4c915750
Exception Code: c0000005
Exception Offset: 0005bd78
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
You are an excellent supporter. But why has this silly problem not been solved yet after 10 months.
Why will this beutiful program not start-up if a single PDF file is corrupt.? Why do EndNote check PDF files before they are needed?
My problem (and frustrations) are very similer to those reported. I have reinstalled EndNote, but perhaps my University do not have the newst version. Error codes are similar except the following lines:
As the error is most likely in a recent PDF file. The problem is solved as Gilian describes by searching the PDF libraries and delete / move the newest PDF files. In some cases Adope reader can read the “corrupted files”. When Adope canoot read it is easy to locate which files cause problems.
This error still exists in the new version that has just been released: EndNote X7.2.1 (Bld 8311)
This weekend I was hit by this error with EndNote crashing while it was starting up. This Topic made me search for a bad PDF. After finding/deleting the bad PDF I was able to use EndNote again.
I have requested that this error be fixed:
Case Number: TS-02043694
Case Subject: EndNote crashing due to a bad PDF
we are getting this error with Build 8311. It makes Endnote virually unusable.
can’t believe that this has not been fixed in a better way and that the onlt fixi is to sift through a pile of individual PDFs to find the one causing the problem.
This is indeed an extraordinary weakness which has now made me start thinking about migrating to another package.
I have perhaps 1000s of PDFs linked to my bibliography and the suggestion that I search through these to find which is not working is just madness.
Luckily for me I was able to spot the particular reference which was driving the crash.
I had to search for the folder with the PDF using search function in Windows Explorer as of course the folders are just numbered.
I also had to re-boot before I could delete it as the computer (perhaps a MS glitch) wouldn’t let me delete it because it thought I already had it open somewhere!
REALLY hope Thomson can sort this out before they start getting 1-star reviews on what is otherwise a pretty good piece of software.