EndNote corrupt library problem

EndNote EndNote General
1

Hi

I have problems inserting citations into Word 2011 from EndNote X7 (Mac OS Yosemite). This is what I get as a response
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2016-12-01 09:07:04 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.7.0.161029
Crashed Module Name: UIFoundation
Crashed Module Version: 1
Crashed Module Offset: 0x0009ad6e
Blame Module Name: EndNote CWYW Word 2011
Blame Module Version: 2015.17.4.0.10646
Blame Module Offset: 0x000d8a09
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

However, the problem is selective. I can insert ā€˜selected citationsā€™, I can use ā€˜editā€™, ā€˜configureā€™ and a few more options in EndNote.
I have only encountered this problem once in the past, and solved it with recovering the library. However, this function did not seem to work any more for me. I can still use the provided sample library without any problems though (the one for the test), which means that my recovered library file is still corrupt. Can you please help me with fixing it?
Many thanksĀ 

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2

I think you need to contact (I would call) the support people directly. Ā This is a user group forum and this is a support issue? Ā 

see www.endnote.com/supportĀ 

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3

The issue may have more to do with the Word document.

I would try the following steps from our website on the document:

Ā http://endnote.com/kb/81143

If that does not resolve the issue I would try a reset of the Word Preferences:

Ā http://endnote.com/kb/82470

Ā 
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