Now, here’s my long answer.
So, if my posts sounded rude and offensive, very sorry. I apologize. I just simply don’t have time to write long post, but I’m trying to make such time now. My effort here is always “what is the best and the most efficient help”. I often try single line response pointing to a FAQ list or use terms (e.g. menu structure) as short as possible if the original poster “appears” to understand the jargon we use around Endnote. For that goal, when I read the question, I need to know several things, first is, how much does this person know about Endnote, and then, how much detailed (and specific) information is presented with the question. If the question is very specific and the person knows some related issues already (from FAQ or search), it is easier to provide a quick suggestion (or answer).
Now, looking at your first post, the first place I looked at was “EndNote 1” and “EndNote 2”, which of course I interpreted as Endnote X1 and X2, but nevertheless, it was revealing that your experience using Endnote has been either short or shallow, even you said you’ve been using Endnote for Windows for long time. Then, the next problem was, you switched to the different OS, in which you have less confidence about the file structure of installation and uninstallation. That is fine, but the problem is, because of your uncertainty about the file structure in Mac OS, your trouble appeared very vague or too big to start specific troubleshooting. At this point, I am unable to use shortest single line answer that direct you where to go in a pin-point fashion.
If a person like me or Leanne (and other frequently visiting members) can’t provide quick and specific help, your question likely stays open for long time. I’ve been in this forum long enough so I predicted that would happen. Another factor is, we have much less active members using Mac OS. In fact, we’ve seen so many Mac and Mac-Word related questions remained open, and that’s simply due to the user base. That is the reality of this place, I can not control. Therefore, we can not anticipate that a Mac-related problem is solved through “interactive” or “check this, then check that” style. Because you are asking help desperately, interactive troubleshooting is the best route to solve the issue fast. After all these considerations (in 30 sec in my brain), all I can say is “call tech support”, because they can “walk through” your problem, even you are tied up with a phone. I understand the convenience of the forum use, but if my problem is such deep upon urgency, I would committ myself to a phone line for several hours. Why you can’t? That’s my question for you. Leanne also redirected you, because both of us know that is the best route (or at least it appeared that way).
CAYW is another my sincere suggestion, because I’ve seen a lot of people whining “I can’t write because CWYW isn’t working!” That shouldn’t be the case. IMO, CWYW features have been buggy enough to say, it is more often distraction than an efficiency tool. If it’s working, it doesn’t interrupt writing flow, but when it’s not working (crash, menu bars disappear, etc), it’s just annoying and stop the writing flow. So, I always encourage people to learn alternative formatting method, CAYW, which is actually the oldest method, and write without interrupting so much of writing flow. If you have that ability, at least you can keep writing (that’s what you want, right?), and you can take time to solve the crashing issue or whatever, by waiting some responses from forum, or e-mails from tech support. Ultimately, Endnote should be a writing tool, and you don’t want Endnote to interrupt your writing flow.
Hopefully, with this long description of my thoughts, you understand fully about my intention. And of course, solve your problem sooner. As I said above, if you use search terms like Mac Word 2004 CWYW, or Crash, you hit many posts in this forum. But at the same time, you’ll find many of them have been unanswered, which would redirect again to tech support. Endnote.com site also have CWYW-Mac Word related FAQ lists, which could be helpful. Of course, other Mac users can step in to provide help, since this is already and totally off topic.
My short (and itemized) posts above were an extract of these thoughts, and if they sounded too dry, rude, or offensive, again I apologize.
Best regards,