EndNote Web tab appears instead of EndNote

A few days ago this happened: I had been using EndNote, now even though I have tried all recommendations from your articles only EndNote Web appears but is inactive and spools and does not exit. I use Word XP 2010 and have updated EndNote X2 with 2.03 and 2.04

Is there a support service in South Africa?




Endnote X2 is not compatible with Word 2010? 

But I see you say Word XP 2010 so you probably meant XP.  See this


Word X, 2000, 2002 (XP), 2003, 2004, 2008 and EndNote X and later:

  1. Open Word.
  2. Go to the “Tools” menu, choose “EndNote Web” and select “Cite While You Write Preferences.”
  3. Here, go to the “Applications” tab.
  4. Select EndNote.
  5. Click OK.

Hello Una,

For future reference, there is indeed Technical Support available in South Africa from FIMEX Technologies:


FIMEX Technologies
207 Vincent House
Wynberg Mews, Brodie Road
Wynberg, Cape Town
South Africa

Phone: 27-0-86-1113042
Fax: 27 (0)88021 6855054

Jason Berman
Technical Sup Rep RS

Thomson Reuters

Phone: +1 800-336-4474

Thank you for posting this.  I have this problem as well and, unfortunately, I am unable to switch the application to EndNote in my CWYW preferences.  If anyone can help me out, that would be appreciated.