A few days ago this happened: I had been using EndNote, now even though I have tried all recommendations from your articles only EndNote Web appears but is inactive and spools and does not exit. I use Word XP 2010 and have updated EndNote X2 with 2.03 and 2.04
Is there a support service in South Africa?
But I see you say Word XP 2010 so you probably meant XP. See this
Word X, 2000, 2002 (XP), 2003, 2004, 2008 and EndNote X and later:
- Open Word.
- Go to the “Tools” menu, choose “EndNote Web” and select “Cite While You Write Preferences.”
- Here, go to the “Applications” tab.
- Select EndNote.
- Click OK.
For future reference, there is indeed Technical Support available in South Africa from FIMEX Technologies:
207 Vincent House
Wynberg Mews, Brodie Road
Wynberg, Cape Town
Fax: 27 (0)88021 6855054
Technical Sup Rep RS
Phone: +1 800-336-4474
Thank you for posting this. I have this problem as well and, unfortunately, I am unable to switch the application to EndNote in my CWYW preferences. If anyone can help me out, that would be appreciated.