Endnote X9.3.1 for macOS Catalina 10.15 "An unknown error has occurred while communicating with the Endnote server"(200)

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1

HELP!  

Endnote X9.3.1

Office 2019 (16.30)

macOS Catalina 10.15

Open Endnote Tab, “An unknown error has occurred while communicating with the Endnote server”(200)

Word----Tools----Templates and Normal.dotm file—Add-ons “CWYW Word 16.dotm” and"CWYW Word 16.bundle", Add-ons Windows shows a prohibitory symbol . 

2

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

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