Unknown Error Has Occurred (401)

[bholland74]

Hello,

I am using Word 2016 and Endnote x7 on a Mac. Starting tonight every time I try to search and insert a reference I receive the same error message. I have tried updating both my endnote and my microsoft word and the probelm persists. Any time I try to connect Word to Endnote I receive this same message “An unknown error has occurred while communicating with the EndNote server. (401)”. A copy of the pop-up window is attached. Of note, When I went to update the endnote I had to do it manually because it could not connect. I am also unable to connect to any of the online reference libraries. Any help would be greatly appreciated

[thewitt]

Dear bholland74,

Does the EndNote menu in Word read just EndNote or EndNote X7? If it reads just EndNote,  on the EndNote tab,click  preferences/application and set the application the EndNote instead of EndNote online.

I hope this is helpful.

[ws11]

Tom Hewitt, if I could reach through this computer, I’d kiss you!  I was 12 seconds away from flipping out.  Thanks for the fix.