ERROR: A COM exception has occurred. Command failed

I am trying to insert my second figure and I keep getting this error: A COM exception has occurred. Command failed

I was able to insert a previous figure in my document without any problems. 

I have looked online and followed the instructions to restart EndNote and Word and my computer, as well as finding and renaming the Normal.dotm file, but nothing has worked.

I am running Endnote X9 with Microsoft Word for Mac versoin 16.17 on macOS Big Sur. Citations in APA 7th

Any help is appreciated, thanks. 

If you are using Track Changes in the document please see the following KB article:

If the above does not help or you are not using Track Changes then please contact Technical Support directly:

1-800-336-4474 option 4 then 1