Error! Bookmark not defined - how can I resolve this

EndNote EndNote General
1

Hi,

One of my library users is trying to add references to his Word document via Endnote. He has been using Endnote for a while and has never had a problem. However, he is currently working on a paper in Word, which has been moved to a new computer and a new version of Word, and he is using his old Endnote Library on a new version of Endnote (X6) and whenever he adds a reference it says “Error! Bookmark not defined”. We have tried opening a new document and a new Library, but the message is still coming up. How can we overcome this please?

Many thanks, from,

Caroline De Brun

Clinical Support Librarian

Royal Free Medical Library

2

This doesn’t sound like an EndNote issue but one related to MS Word and the document’s Table of Contents or “List” (figures, tables)  . But given the upgrade changes to both EndNote and MS Word, suggest the user: 1) make a backup file of the MS Word document; 2) unformat then update the EndNote citations; then 3) regenerate the TOC.