Error when connecting to online database on Endnote 8

EndNote EndNote General
1

Hi,

I’ve recently upgraded to X8. When I try to connect to the online database search (in my previous endnote version I could see a full list of databases, now I don’t), the following happens:

  • first I get and error message. When I ignore it by clicking ‘ok’, the following happens

  • I get an empty box asking me to ‘choose a connection’ but no database options are listed.

Any suggestions are much appreciated.

Thank you,

Julia

2

You may need to repair your install or download the connection files from our website:

https://endnote.com/downloads/connections

If you have trouble with the repair or adding the connection files then:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US