I followed the instructions on each exactly, and I tried re-downloading the filter for Factiva available on the EndNote website and from the University of Queenland, but to no avail. No records are imported when I try to import a text file from Factiva with either filter.
There may be a mismatch between the field tags in the import filter and the text file. Have you examined both files to see if the tags match? Could you attach a sample of the downloaded text file?
I just tried again on a different computer, and apparently there wa something going wrong when I saved the file the first time. It works now! If anyone is interested, I attached the file with which I was finally successful, as well as one of the unsuccessful ones. Note that IE needs to be used (not Firefox or Chrome).
Just a follow-up: I noticed that extra web coding is retained in text files saved in IE 9. IE 8 does not have this code, so the import into EndNote is successful. I’ve attached two files to compare.