how to recover damaged endnote library? Pls. help!

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1

I am using endnote X4 using windows7. I was working and when i tried to close my endnote library, this message poped out:

 “Database error.  Please verify that no other user has this library open simultaneously with write access.  If this error persists after restarting EndNote, then the library may be damaged.  To repair it please use “Recover Library” command on the Tools menu.”

 I closed the library and tried to reopen, then a message come out which goes like this:

" It seems that your library is damaged. Please verify that no other user has this library open simultaneously with write access.  If this error persists after restarting EndNote, then the library may be damaged.  To repair it please use “Recover Library” command on the Tools menu."

I followed these instructions, and created another file that has, enl-saved, at the end of the file name that was automatically suggested. I saved it and this was the message came out:

 “0 references were recovered into the new library…”

Interestingly, I can’t find the new filename in the drive that I have saved it.

Can anybody help me to recover my damaged library?

A million thanks!

2

Could you clarify:

  1. Prior to the warning message did you happen to move the EndNote library by copying and pasting or by compressing the file - see this thread. and this threadabout a possible fix (the Notepad trick) and info on the proper way to transfer files.

  2. As to the recent action of saving the library, what drive were you saving the library to (e.g., second drive on the computer, external drive)?

  3. If saving the library file on the computer’s hard drive, where did you save the file? (From Windows Vista forward, Endnote files are now saved to the My Documents section of the hard drive and no longer the Program folder.)

  4. Is the User Account Control Settings set “too high” (i…e, “Always notify”). (Control Panel > User Accounts and Family  Safety > User Accounts > Change User Account Control. If set to “Always notify” change to the default setting which is one below.)

  5. If you are unable to recover the library, contact tech supportby phone or email for assistance.

3

  1. prior to the warning message, i haven’t copied  or moved/back-up to another drive nor compressing the file. But I copied both the endnote library and the .DATA to my USB, and I tried to open it to my other computer ( windows7 and endnote X4 installed) but the same failed.

  2. I tried to saved it in my usb with a default filename, saved.enl and the corresponding, saved.DATA, but on opening, the same message that the library is damaged came out.

I tried to follow what has been insructed in the other thread like, creating a text file/notepad where the .DATA is, containing the name of the data followed by a suffix .enl, but i’m not successful or maybe i’m not doing the right thing.

Can I send you my data to be fixed since I really need it badly for my assessment that is near approaching?

4

As Leanne noted in her posting to you on a different thread, this forum isn’t tech support and neither do we work for EndNote.  Contact information for calling or emailing tech support is available at: http://www.endnote.com/support/entechform.asp