If you try to install the X6.0.2 update before the X6.0.1, you will get the error you are describing when installing the update. And those updates ARE required to Sync, which is why Sync is not working.
So, please do the following, in this order:
From that website, download the X6.0.1 update and install it per the directions.
Once that’s complete, download and install the X6.0.2 and install it per the directions.
After both patches are successfully installed, please attempt your sync again.
If this still fails, please contact our Technical Support team directly for troubleshooting.
unfortunately I’m having a somewhat similar problem with sync, but not due to authencitation problems. See below my error message:
Sync Details
Sync was last run: Wednesday, August 12, 2015 at 11:05:18 AM +0200
Sync Status: There are changes that need to be sent and received.
Error Code: Server.invalidInput
Error Message: Server.invalidInput - This reference is already expunged
Local Sync Library
Library Name: Ecologia.enl
References: 5734
Groups: 5
Group Sets: 2
Attachments: 5341
Username: dbprovete@gmail.com
Online Sync Library
Serial Number: 5091797072 (Premium until December 31, 2015)
References: 10454
Groups: 5
Group Sets: 2
Attachments: 457 (434.88 MB)
Sync Limits
Number of References: 1000000 (989546 can still be added)
Number of Groups: 5000 (4995 can still be added)
Number of Group Sets: 5000 (4998 can still be added)
Attachment Storage: Unlimited
I’d really appreciate if you could help me solve it.
I’ve been syncing between desktop and web version for some time with no issues. Recently I moved my local endnote file to a new location, and this has broken the sync process. Under Sync Preferences, in the box labelled ‘Sync this endnote library’, it still lists the old file location even though I’ve opened the file from its new location. I assume that’s why it’s not syncing, but it doesn’t seem possible to change the location from within preferences (i.e., when you click on that box, you can’t do anything.) Thanks for any advice.
I’ve been syncing between desktop and web version for some time with no issues. Recently I moved my local endnote file to a new location, and this has broken the sync process. Under Sync Preferences, in the box labelled ‘Sync this endnote library’, it still lists the old file location even though I’ve opened the file from its new location. I assume that’s why it’s not syncing, but it doesn’t seem possible to change the location from within preferences (i.e., when you click on that box, you can’t do anything.) Thanks for any advice.
Unfortunately, the library path location is a non-editable field. In order to change libraries you will need to reset your Endnote online account.
Can’t locate instructions in the knowledge base so suggest you contact tech support:
i have installed EndNote X7.4 and i have problem synchronising with EndNote web.
I created a new lib (11refs) and even though i set up everything right (as i think) my endnote web lib isnt synchronising. No references are listed online.
Does anyone know the problem and/or solution therefore? or is it just taking some time?
i have installed EndNote X7.4 and i have problem synchronising with EndNote web.
I created a new lib (11refs) and even though i set up everything right (as i think) my endnote web lib isnt synchronising. No references are listed online.
Does anyone know the problem and/or solution therefore? or is it just taking some time?
