Hi there,
I am new to the EndNote X6 software. I was wondering if anyone could advise in terms of how to sync the desktop EndNote with the web EndNote?
i have installed the X6.0.2. However, after clicking on the “sync” button and after typing in my email and password for the EndNote Web, it keeps popping up the same window asking for my email and pasword… Very frustrating…
Any advice would be much appreciated…!!!
Many thanks.
Zoe
Thanks.
It doesn’t seem to recognise my EndNote Web account/password as the attached window keesp popping up.
Please advise.
ps. I have checked many times that my email / password have been entered correctly. I have no trouble logging into the EndNote Web at all using same email and password.
pps. I have tried restarting my laptop several times too…
Any advice would be appreciated.
Many thanks.
Are you still experiencing this issue? If so, let me know so I can investigate.
Yes stil having trouble synchronising with the web EndoNote.
Many thanks for looking into this.
Regards.
I am also having the same problem with the same symptoms…
Thanks,
weiling_chiu, could you try again and let me know approximately what time you try so I can search through our logs to see if I can find anything?
ebabbitt, could you also try again and let me know approximately what time you try as well as what email address you are using? Hopefully I can quickly see what is wrong or at least point you to our technical support team.
I have just tried again at 1705pm Melbourne time 26/2/13.
Look forward to hearing back from you re solutions!
thanks.
By the way, the email i used was weiling_chiu@yahoo.com
Thanks.
I am having the same trouble. I enter my account information under “Enable Sync”, click “OK” and then the window keeps popping back up (yes, I am sure my account information is correct; I tested it by signing into EndNote Web several times). If I click the red dot to close the window my account information appears in the Sync Preferences pane, but when I click the sync button I get the following error message:
Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Sync Errors: Server.AuthenticationToken.invalidClientCredentials
Local Sync Library
Library Name: My Library.enl
Records: 0
Groups: 0
Attachments: 0
Username: [removed for privacy]
EndNote Web Sync Library
Serial Number: Unable to contact EndNote Web.
Records: Unknown
Groups: Unknown
Attachments: Unknown
Sync Limits
Number of Records: Unknown
Number of Groups: Unknown
Number of Attachments: Unknown
I just shelled out some serious money for this program, and I really hope it was not an expensive mistake. So far I only have a handful of references in my desktop and web accounts, so library size shouldn’t be an issue.
I am running Mountain Lion (MacOS 10.8) and EndNote X6.
Any help?
Yes, TarsierToes, the error ‘Server.AuthenticationToken.invalidClientCredentials’ indicates that you are using X6.0.0 and EndNoteSync only supports X6.0.1 and X6.0.2.
Thanks Leanne!
Thanks for the information, but can you share how we can upgrade. I’m using through a university.
Hi weiling_chiu, yes, thanks for sharing your email address. I saw it in the screenshot you shared as well. The issue is that you are using X6.0.0 but need to update to X6.0.2 in order to use EndNoteSync. You can do this by clicking on the menu “Help → EndNote Program Updates…”
ebabbit, I am not sure yet you are having the same issue. Can you check your ‘Sync Status’ button to confirm what the error message is? Or, send me your email address after trying to sync so I can have a look from our side?
As far as upgrading, you may have to check with your IT department about any process specific to your situation. Otherwise, you can try clicking the menu item “Help → EndNote Program Updates…”.
I did the upgrade to 6.0.1 and tried the sync again. It worked just fine. Thank you for the assistance!
Hello ebabbit,
Very glad to hear that!
Thanks.
Yes you are right, it is still version X6.
I realise what the problem is that it won’t let me update to X6.0.1 or X6.0.2.
It says “This updater was unable to find any copies of EndNote that could be updated to EndNote X6.0.2”…!!!
I have tried with X6.0.1 updater as well. Same message came up.
Very frustrating…
Please help.
Hi am a university student user and I’ve been trying the sync for two days but it keeps frustrating me. The problem is that when I clicked on sync for the first time in the software I didn’t complete the register process-- although I signed up later on the endnote website. But the desktop app just remembers my incompletion of my first time registration within the software and keeps showing the same information of sync failure. I wonder how I can change my log in information in the software (couldn’t find yet…) Thanks a lot!
The sync failure message is as follows:
Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: Failed: The username/password specified is not valid.
Local Sync Library
Library Name: My EndNote Library.enl
Records: 74
Groups: 8
Attachments: 24
Online Sync Library
Username: xinyue.luo@yale.edu
Serial Number: Unable to contact EndNote Web.
Records: Unknown
Groups: Unknown
Attachments: Unknown
Sync Limits
Number of Records: Unknown
Number of Groups: Unknown
Number of Attachments: Unknown
Hello, zuzulo:
Thanks for including your sync status; it’s very helpful. It’s indicating that either the email address or the password you have entered into the EndNote preferences is incorrect.
Please go to Edit>Preferences (or EndNote>Preferences if this is Mac) and choose sync. Please retype the email address and password here. Then click OK and try the sync again.
If this still fails, please go to http://my.endnote.com and use the Forgot Password link to reset the password. Then enter the new password into the EndNote preferences as described above.
If this still fails, please contact our support team.
Hi,
I’m having the same problem at it is very frustrating. I just bought endnote for ipad, and was really hoping to sync between devices. But I’m getting stonewalled every time. This is the error message:
Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Sync Errors: Server.AuthenticationToken.invalidClientCredentials
Local Sync Library
Library Name: My EndNote Library-Saved-Saved.enl
Records: 365
Groups: 0
Attachments: 2
Username: ***************@live.co.uk
EndNote Web Sync Library
Serial Number: Unable to contact EndNote Web.
Records: Unknown
Groups: Unknown
Attachments: Unknown
Sync Limits
Number of Records: Unknown
Number of Groups: Unknown
Number of Attachments: Unknown
I am have a university license, the details are as per screenshot.
I have downloaded the 6.0.2, and tried to install it, but the message I get is that there is nothing to install on. Perhaps denoting that my version is already the latest? I wouldn’t know.
I am very frustrated at the moment, and would appreciate any help I can get.
Thanks
Abdullah
