Inserting References in Word

I’m trying to insert citations from my EndNote library into a Word document, but after following these steps (Clicking Preferences → EndNote Online → Insert Citations → *search for citations*), it shows there are 0 items in my library. Even when I specifically search for a reference that I know is included in my library, it doesn’t show up - has anyone had this issue before or have tips on how I might solve it? Thank you!

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