Issues inserting references in word


I seem to be having trouble inserting citations into word from endnote. The plug in is sucsessfully downloaded, I have plenty of references stored in my online endnote but when I click on “insert citations”, the pop up is blank and says there is 0 items in list. 

I’ve tried uninstalling and reinstalling the plug in, tried managing my add-ins manually in word and nothing seems to be making any difference.

Any suggestions on how to fix this?

Thanks a lot!


The first time you try to insert the window will be blank until you run a search for references. The window is a results window so it will not show the contents of your library until you search for a reference.

If you continue to have trouble inserting after searching for a reference then please contact Technical Support for help.

Please contact Technical Support directly

1-800-336-4474 option 4 then 1


We are here to help whenever you run into issues.