CiteWhileYouWrite-PlugIn does not find any citations

Hello together, 

I am facing the problem that I have entered references in my endnote online, but when I try to insert them in Microsoft Word by using the CiteWhileYouWrite-PlugIn I cannot find any references when I choose “Insert citation” (see screenshot - 0 items found)

Can anyone help me? 

Many thanks in advance. 

Best regards 

Max Zoll 

Bildschirmfoto 2019-03-14 um (103 KB)

Hell Max,

The screen shot shows an empty window which is normal the first time you use Find Citation.

You will see results of a search after you type in a search term and press enter.

If you have not done so I would do a search for an author or a year and see if then you see results.

If a test search does not display results then please contact Technical Support.

1-800-336-4474 option 4 then 1