Missing references in 'Find citations'

EndNote EndNote General
1

Hi everyone

I posted on this before but haven’t received any suggestions and thought I would try again, as the problem is persisting. I’m using Endnote Web (so currently version 2.10). When I use the ‘find citations’ button in CWYW (Windows XP; Microsoft Office Word 2007) references which DO exist in my library do not appear in the list. When I go directly to Endnote Web and view my library the references are there. I have checked spelling consistencies and so on, to no avail. Does anyone have a suggestion about why this might be happening?

Thanks for any help you can give.

Lucy

2

I don’t use ENWeb, and I just wonder if the find citations button is accessing the online library or a local library? 

3

Thanks for your reply Leanne. No, the ‘find citations’ is in Endnote Web CWYW  and opens up the Endnote dialogue box within Word. 

4

Are the references in question in your own library, or are they in a group shared from someone else’s library?

5

Check yr key words. If the key words is not a continuos phrase, result will not appear.