Reference search and Cite while you write stopped working

EndNote EndNote General
1

Whenever I try to use cite while you write or find a reference through search option, I get an error message saying ‘no matching references found’ - even when those references do exist. This has just started happening and is problem on my work, home and laptop computers. I reinstalled and updated but that didn’t help. I am using Endnote 7.7.1 as that is what I get access to through my uni but different versions of Word on each computer. 

Any advice??

3

When in word, I go to the EndNote7 tab and click on Insert Citation. It has worked perfectly for me- up unitl last week…

In EndNote I just use the simple search button. Again it worked perfectly for me up until the last week or so

5

Thanks Leanne

I tried tech support. Unfortuantely the office is based in a very differetn time zone to me so I have had return phone calls at 2am folowed by problems with language barrier.

So I am now using the techniques you described and these seem to be wworking. So thank you for all your help

1 Like
6

Hi!

I’ve got exactly the same problem. When I try to perform a simple search among my references the message “no matching references found” appears while I know that they do exist.

Please help, I need that option in emergency.

Lucho