My Endnote is lying to me

Hello everybody,

I have some problems with my Endnote. When I tried to open a library that clearly has its Data folder in the correct place (see 1), it showed me an error message (see 2). The “-” in the name is not the solution, as indicated by the other .enl data. It also shows what happens if you press ok on the error message: it deletes the .Data folder that was previously there.

I suspect that it has something to do with Endnote 9.3, the version here is 9.2 and the library was created with 9.3 (but if that is the problem it should tell me that imo). So I tried to update my Endnote and was faced with yet another lie (see 3 (I wanted to attach a picture that shows that I am on 9.2 but I can only add 3 attachments…its 9.2 Bld 13018)): the 9.2 build initially showed me that there is an update possible, I clicked “learn more” or something like that, my browser opened etc. but I could not autoupdate. And the next time I clicked “Check Updates” the recurring lie popped up, restart did not change a thing.

Thanks in advance for any suggestions :slight_smile:

Simon

1.jpg
2.jpg
3.jpg

Thank you so much, I was able to manually fix everything (with the steps you recommended)!