Problem with Direct export

Can anyone suggest what to do when a direct export from Sciencedirect and other databases which used to work is now automatically downloading into a Word document with short field names eg 


T1  - Farmers’ attitudes towards techniques for improving oestrus detection in dairy herds in South West England

JO  - Livestock Science

VL  - 103

IS  - 1-2

SP  - 158

EP  - 168

PY  - 2006/8//

AU  - Garforth, Chris

AU  - McKemey, Kevin

AU  - Rehman, Tahir

AU  - Tranter, Richard

AU  - Cooke, Richard

AU  - Park, Julian

Have tried CAB too - and changing the download option from Word to EndNote, but have the same result. Not a Mac user and have tried IE and Google Chrome as browsers.

Thanks Helen

I think you want to adjust your Chrome settings, as you may have inadvertently set.  These are the help instructions from chrome to reset your settings for a .RIS file (which is what you should be requesting the download to be in the format of.  Don’t select an endnote only setting if that is an option, select the RIS or Ref Man setting.  See also this thread for some other details.

From Chrome help.

If you want certain types of files to always open after they’re done downloading, click the arrow next to the file button in the downloads bar and select  Always open files of this type. To prevent potentially malicious files from automatically downloading to your computer, this option isn’t available for executable filetypes, such as those with .exe, .dll, or .bat extensions (for Windows), and .dmg extensions (for Mac).

You can clear auto-opening settings through the Options dialog (Preferences on a Mac). Here’s how:

  1. Click the wrench icon  wrench icon on the browser toolbar. Mac users: If you don’t see the wrench icon, go to the menu bar at the top of your screen and click  Chrome.
  2. Select  Options  
  3. Click the  Under the Hood  tab. (note from Leanne, you have scroll down to see this).  
  4. In the “Downloads” section, click  Clear auto-opening settings. This clears your settings for all file types.
  5. Click  Close  when you’re done, if you’re using Windows or Linux.