I had a couple hundred references in an old library that I wanted updated (many would have been manually entered). Most appear to be just fine, with doi added or author name standardized, but a few references are clearly the wrong thing (this is a social science paper and now there are a few references about odd things like fishery science articles on the management of trout ponds). Is there a way to see the previous version of the reference so that I can fix it?
Check out this thread answer, as it may explain your issue, but not how to recover from it. http://community.thomsonreuters.com/t5/EndNote-General/Updating-reference-not-working/m-p/133600#U133600