RIS not working after update to X7.4

After updating to EndNote X7.4 today I can not import RIS References anymore (I use EndNote for Mac). I use the ProCite Filter and it has worked perfectly before. Now I get: “The document “Primo_RIS_Export-40.ris” could not be opened. EndNote X7 cannot open files in the “RemoteDocumentType” format.” What can I do?

Thank you!

Suggest you bypass the forum and contact tech support:

Technical support

For help using EndNote

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)
+1-800-336-4474, press 4

Submit a technical support request

International support contacts

1 Like

Any solution to this? We get “The document “endNote_2015_09_28_05_56.enw” could not be opened. EndNote X7 cannot open files in the “RemoteDocumentType” format”. 

@evas wrote:

Any solution to this? We get “The document “endNote_2015_09_28_05_56.enw” could not be opened. EndNote X7 cannot open files in the “RemoteDocumentType” format”. 

 

Have you tried: 1) changing the enw. file extension to.txt - endNote_2015_09_28_05_56. txt ; then 2) importing the. txt file into Endnote using the Refman RIS import filter.