Searching remote library never ends (Mac)

Hi there,

I’m running EndNote version 8.2 on Mac. Often (although not always), searching a remote library never finishes. For example, I’m looking at PubMed for a specific PMID. I run the search, and the popup appears telling me I have x number of matches. I say OK, and nothing ever appears in the results window, and the search button is still labeled cancel (i.e. the search is still “in progress”). I can’t get any results to show up, whether I quit or restart or whatever.

Any ideas? Thanks!

How about this?