sticky note and free text problems

I have EndNote x9 for Mac and I’m having trouble annotating my PDFs.

The sticky note won’t let me change font color so I can’t see the text. I can change it for a moment but it goes back to white when I close the sticky note. 

The free text tool shows the “double-click to edit” box but when I double-click nothing happens. 

I hope someone can help. Thanks.


I have the same issue.



Hello to the both of you, 

I do have the exact same issues. With the font colour (of the background colour, however you want to put it) as well as with the free-text-fields. 

The technical details:

My EndNote Version: X9.3.2 (Bld 15235)

System:  macOS Catalina, Version 10.15.3

Which version of EndNote are you running? And which macOS are you operating?

Thank you :slight_smile:

This is what it looks like for me. 

ok, sorry. It seems as if I cannot upload my screenshot here. 

People, I’ve just sent a support request to the EndNote Customer Support. 

I’ll get back in case I will recieve an answer.  In the meantime it would be great if you could also share your  EndNote and Mac Versions in detail. 

Thanks and all the best. 

Hi folks, 

just today I’ve recieved an answer from the support team:


Dear StickyNotes,


Thank you for contacting Clarivate Analytics.


I received an update from the internal team that they were able to replicate the reported issues. This has been forwarded to our Development team and they are working on it. 


I will get back to you once I receive an update from the team.

Please respond to this email if you have any further questions and I will help you.



Staying tuned. As soon as I get any updates I will let you know :slight_smile:

I messaged them about this almost 6 months ago now… 

Anyhting new?

I still cannot annotated free text fileds and change the text font in the comment box. I hope this issue will be sorted out very soon!

Any response to this? Am having the same problem