Great news! EndNote X6.0.2 for Mac will be released tentatively on January 28.
This update will include a solution to the performance issues introduced with the OS X 10.8.2 update. This release, from Apple, created an issue for Mac users using Mountain Lion.
We will keep you updated on when it goes live and is ready for installation.
Excellent news! I need to hand in my PhD by the end of summer and endnote is absolutely necessary (no time to migrate to something else and I really donāt want to learn yet another software for referencing).
Will this be a new installation or just a patch that we will need to install on top of our previous installation?
Thanks
Hi
This fixed my problems with EndNote X6 and Word, but I am wondering if there is a better way to let users know. Ā I teach EndNote classes every week and this is something that will be a problem for many users on my campus.
Hello, Leanne:
Yes; since the issue is with the 10.8.2 operating system and not X6 specifically, it can happen with any version of EndNote.
Less than an hour ago I had a customer experiencing this with EndNote X4, Word 2011, and OS 10.8.2, and Iāve also seen it with X5.
I hope that helps!
Please, a patch for X5 would be really useful. I have literally just spoken to a student with X5 and as heās about to finish his thesis he wonāt be upgrading to X6.
Hello all,
The EndNote X6.0.2 patch is now available. You can download it here:
http://endnote.com/downloads/available-updates
Thank you forĀ your feedback to help us research and fix this problem.
Best regards,
Sharon
The Thomson Reuters EndNote Team
āThis updater was unable to find any copies of Endnote that could be updated to Endnote X.6.0.2ā
Endnote X6.0.1 is well installed in the application folder
???
Greetings hdupont,
I do apologize for the updating issue you have encountered.Ā In EndNote itself, if you click the āEndNote X6ā menu and choose āAbout EndNoteā, are you showing (Bld 8432)?Ā If your Bld number is lower than 8432, this would indicate the EndNote X6.0.1 update has not been applied.Ā In this case, you would want to download and install EndNote X6.0.1 before attempting to install EndNote X6.0.2.Ā
If you found EndNoteās About screen shows (Bld 8432), you may want to try restarting your machine before attempting to apply the EndNote X6.0.2 update again.Ā If restarting doesnāt help, you could remove your existing EndNote X6 installation and reinstall using the EndNote X6.0.2 complete installer:
http://endnote.com/x6/EndNoteX6Installer.dmg
If you proceed with the reinstallation process, be sure to have your EndNote X6 product key and/or serial number handy.
Best Regards,
Jimmy M.
Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support
thomsonreuters.com
Hi. Iām having the same problem. Just installed X6 on 10.8.2 and itās a pig. The product is unusable.Ā I tried to use the X6 key to install X5, but no go. I can only run it in demo mode, but its performance seems normal.
This is a MacBook Pro / Retina, which you mentioned. Is there some incompatibility? Is there a fix? If not, Iād like to downgrade to X5.
-Rich
That appears to have completely resolved the problem for me. THANKS!
-Rich
Iāve tried to applie this update from X6.01 to 6.02 and it say it can not find a copy of endnote that can be ugraded.Ā Any other Mac User have this problem?
Yes I have the same problem. Can it be because I have Word 2008?
This can happen if the Application folder has been modified outside of EndNote, e.g., a clean up program scans and deletes files from EndNoteās application folder. The best thing to do is uninstall X6.0.1 and reinstall the latest version full version of X6.0.2. Itās available here.