Trash (Endnote error message)

When dragging a reference from Trash Group to All References, we encountered an error message that reads “Endnote Error”.  Any solutions please?


In order to better be able to assist you with this issue we need more information. Are you able to right-click on the reference and then select “Restore to Library” ?

When you move the reference over the “All References” is the icon for your mouse a plus sign or a circle with a slash through it?  

I would suggest contacting technical support as we may be better able to assist you over the phone with this issue.

Best Regards,  

Miguel Mendoza.

Customer Technical Support Representative Scientific

Thomson Reuters Phone: +1 800 336 4474

ResearchSoft Product Support

I had an endnote repeating error, and had to crash out.  I had two libraries open - one was read write the other was Read-only.  I am not sure why, but after opening Endnote again, I first closed the read only library and was able to delete the “trash”  no problem.  Is it possible your library is read only for some reason?