Has anyone ever had this happen? I am using the same citation (verified the same document number) with no section breaks in a word document (Word 2010; EndNote X4) and one in-text citation lists only (First author et al. year) while the next citation lists (First author, second author et al. year). Any ideas?
Attach the style? There is a place in the style for a difference between the first and subsequent citations - but it is usually then the other way around. first time more detail than subsequent. Perhaps the one you are using was changed in one, but not the other?
Also - try unformating and then reformating (turning CWYW back on from the third tab, if you want it to auto format in the future). Was it originally formated in a previous version of word and/or endnote? - if so, the older refs sometimes are “stuck” and this process will reset them.
Thanks! I had updated the first one but not the subsequent section.