Unformatted citations in Word 2003 using EndNoteX

Hi everyone: When I try inserting a new citation in a Word 2003 document, it always appears as unformatted and the full citation do not appear at the end of the document (I´m using EndNoteX). If I open a new Word document, references are inserted correctly and full citations appear at the end May be the older document is corrupt? When I open this document in a computer using EndNote X7 I can insert citations correctly without problem. However, I need it to work with EndNoteX using Word 2003. Please advise

You may need to adjust the Instant Formatting setting in Word.

Please see our website for those steps.

https://support.clarivate.com/Endnote/s/article/EndNote-Instant-Formatting-settings-in-Word?language=en_US

If that does not work then please contact Technical Support directly.

1-800-336-4474 option 4 then 1

or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

It is hard to remember back to EndnoteX setting in word 2003 and I am not sure I can find them.  Have you tried looking in the help for the program itself, for the auto-formatting settings?