On Mac, how does EndNote X7 render the FFT authentication interface, and where is the authentication cookie stored? I have a Mac user who tells me she’s reset browser data in both Safari and Firefox and restarted EndNote multiple times, but her FFT authentication is still active.
I figured out that on Windows, EndNote X7 uses IE as the browser back end when it processes Find Full Text authentication – when the user logs in, the authentication cookie is stored as an IE cookie, and clearing IE browser data will reset EndNote authentication. I’m now looking for the analogous info for Mac.
Also, has anyone had experience with getting a complex two-step authentication web interface to display prettily in EndNote X7?
Production Systems Librarian