When trying to insert citation into word - cannot find any of my saved online citations

I am trying to insert citations into a document in word, but when I click insert citation - the library is listed as empty, and cannot find any of the citations I saved in the end note online version. No troubles with internet connectivity. 

Thanks for the help! 

Mac or PC?

EndNote online: Commands appear on the Tools menu in Word, but the associated toolbar is missing  ( http://endnote.com/kb/82620) below

If the EndNote online toolbar is not available, click the View menu > Toolbars and select the “EndNote” or “EndNote Web” toolbar.

Note: There is no toolbar in Word 2007/2010/2013/2016. There will be an “EndNote” or “EndNote Web” tab in the Ribbon.

Are you inserting using a desktop version or the online version.  To switch from online to desktop http://endnote.com/kb/82605  (and the opposite for desktop to online).  

download add-in for online tools? http://endnote.com/kb/82615 

Mac trouble shooting guide: http://endnote.com/kb/138936

Are you seeing an EndNote X7 tab in Word? If so, you can swap the tools for EndNote online: