Word 2016 Crashes when trying to insert new citation

EndNote EndNote General
1

Hello,

I recently purchased Endnote X8 have a new Dell XPS 15 laptop with Word 2016. Everytime I try to ‘insert a citation’ from Endnote (using the Microsfot interface), my Word document keeps crashing. I can click on the ‘insert citation’ tab and find the relevent reference, but as soon as I click ‘insert’ it crashes.

This is making Endnote obsolete at the moment and I need this rectified as I’m only year 1 of my PhD :-(!

Can anyone help?

Thanks

Matt

2

I would first determine if the issue is document specfic.

Open a new Word document and try inserting a citation.

If a new document does not crash then you will want to try the following steps on the document that does crash:

 http://endnote.com/kb/81143

If the new document crashes as well then please try the following steps:

http://endnote.com/kb/81003

If that fails to resolve the issue please contact Technical Support

Technical support

For help using EndNote

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4

Submit a technical support request

http://ip-science.thomsonreuters.com/techsupport/

3

Hi,

I’m having the same issue. 

I was able to open a new document and insert a reference successfully so I followed the first link as you recommended. 

Unfortunately when I try to “format this cleaned up version of the document without running into problems” I very much run into problems as it just crashes windows again each time I click ‘Update Citations and Bibliography’.

I had added references to the document many times without any issues, including several times only minutes before the issue occurred.

Any help would be very appreciated.

Best

4

Hi,

I’m having the same issue. 

I was able to open a new document and insert a reference successfully so I followed the first link as you recommended. 

Unfortunately when I try to “format this cleaned up version of the document without running into problems” I very much run into problems as it just crashes windows again each time I click ‘Update Citations and Bibliography’.

I had added references to the document many times without any issues, including several times only minutes before the issue occurred.

Any help would be very appreciated.

Best

6

Hi,

I followed your instructions for when it is document specific and it solved the problem. However it got rid of all of the cross-references with figures etc. Is there a way of doing this without affecting the cross-references?

7

I’ve had this problem for years, and I think I’ve finally fixed it.

It turns out I had a Styles folder in My Documents containing duplicates of every Style file in Program Files. I deleted all the duplicate Style files in the My Documents folder (thousands of them) and Endnote and Word now seem to be behaving.

I suggest looking for another Style folder on your system and making sure there are no duplicates. The same might go for Filters and Connections, although I didn’t have any of those in My Documents.

This may not be the cause for everyone, but I hope it helps someone.

9

Hi, 

I am having the same issue with only a single document crashing when I try to insert a citations. It has only just started doing it. I have 51 citations. I tried to follow the above link but it does not work. 

I tried to update citations and that also causes it to crash. 

Im using endnote x7.8. 

Any help would be much appreciated. 

Thanks Heaps 

11

Hi - I am having this problem in some of my Word documents but not others.  I have created a template and it seems to happen in that.  Can you provide new links to possible solutions please?