Can't export references from OVID to Endnote

After having successfully transferred references from OVID to endnote it is now not working… I have spend hours trying to get this to work and am really not sure why its not working now, nothing has changed. I am using Chrome, Endnote7 desktop and Mac 10.11.6. From exporting citations in OVID I’m selecting EndNote and then opening the application and its now greying out all other options and not allowing me to progress. Any support would be greatly appreciated. thanks

Have you tried:

1. Using the instructions presented in this knowledge base article:

2. Using a different web browser?