Can't insert references correctly

Hello! I’m trying to insert references in a text. I wrote the text already and put notes (author) at the end of each sentence. Now I want to insert the references. My problem  is when I open my word document Endnote inserts my references automatically. But many of the inserted references are wrong as EndNote deletes abbreviations and puts a reference on their place and also puts automatically wrong references to my notes . So I decided to turn off the instant formatting to avoid this. Now when I try to add references manually I get this: {Mair, 2010 #211}. I want to get rid of #number. Additionally the inserted reference does not appear in the bibliography. Has anyone a solution for my problems? Thanks!