Change to new Endnote version, citations no longer recognized

Hello everybody!

I’m more or less a newbie with endnote. I apologize if my problem has already been solved in the past, but I’ve tried the FAQ and search function without success.

I’ve used Endnote 7 while writing my thesis. Due to hardware problems I had to reinstall my system. I’ve now installed a trial version of endnote X3 and converted a backup copy of my library to use it with endnote X3. The problem is: If I try to modify the output style, endnote tells my that there are no citations in the text document although the foot notes and the bibliography are still visible.

Has anybody a suggestion how to fix this? It would save me a lot of time, because otherwise I will have to insert all citations in my thesis again.

Thank you very much

Ok, I see the problem - my fault.

I’m using Windows 7 and Word 2007. I think no one in our workgroup is using endnote x5, so my Ph.D. supervisor gave me the installation file for endnote x3. I can register it with no problem via the university if this will help, I have not done this in the first hand as I just need to change the output style once to finish my thesis.The current version is still in the trial modus, I’ve installed it again just a few days ago.

I tried the “convert citation” button to unformat them, but nothing happend. Do I have to mark them before? What information do you need to further analyse the problem? A screenshot? The citation are still visible within the document in as foot notes ( 1,2,3… and so on) and are still linked to the bibliography at the end of the text.

Anyway, thank you very much for efforts so far!